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Shipping

We strive to provide the best, fastest, and most affordable shipping options for every customer. We gathered all possible answers related to your questions about shipping, tracking, and delivery on this page.

What are the shipping options available?

We have three available shipping options:

  • Express DHL delivery (3-5 business days from the moment package is dispatched)
  • Regular shipping (13-15 business days from the moment package is dispatched)
  • EMS (7-13 business days from the moment package is dispatched)

The price for each shipping method depends on the customer's country, and the best way to calculate it is by entering the shipping address at the checkout page.

How do I track the shipment?

As soon as your star map is processed, we will send you an email with your tracking information so you can follow your package. The information on the tracking page can take up to 48 hours to be updated from the moment your order is dispatched. Please, check it in a few hours in case the tracking has not yet been updated.

Regular shipping orders are sent via regular post and, in most cases, passed on to your country's national postal service. To get the most recent updates, we highly recommend using your country's postal service website. The other option would be to use the website https://www.17track.net/en.

If you are having issues with your tracking, please, do not hesitate to send us an email at contact@belowthestars.com with your order reference number, and we will be happy to assist you.

How do we package your product for shipping?

Our goal is to make sure that you receive your product without any defects and damages. Here is some information about the packaging.

Check out these two videos to see how we package your order

Can I request an invoice?

Yes, absolutely. You will receive the receipt after your purchase. If you need a proper invoice for accounting purposes, please, reach out to us via our contact form or email us at contact@belowthestars.com.